1. Definitions
Unless the context requires otherwise the following terms and expressions shall have the meaning set out below.
1.1. Agreement means the agreement or contractual relationship between the first party and second party in pursuant to these terms and conditions.
1.2. Application form means Paymax Card application form to be completed by the cardholder
1.3. CDM means cash dispensing machine which allows the cardholder to make cash withdrawal facilities belonging to first party First party, which accepts the first party issued card.
1.4. Agents means any person or entity authorized by first party to provide any part of first party’s services.
1.5. Card means any physical or virtual card issued by first party to the second party’s employee and includes new, renewed, reissued or replacement cards which is used to avail the card services provided by first party.
1.6. Card Swap refers to converting from one Lari issued card to another Lari issued card as per second party’s or cardholder’s request
1.7. Charges means amount payable by the cardholder arising from use of the card or the card number or card with the PIN under these Terms and Conditions and includes without limitation all card transactions, fees, other charges, additional expenses damages, legal costs and disbursements which will be debited to the card account and form part of the current balance.
1.8. CHIP refers to microprocessor embedded in the card.
1.9. Employer shall mean any individual person or entity employing one or more worker(s) in consideration of a remuneration of any kind whatsoever.
1.10. Domestic worker is a person who works within the scope of the employer’s residence. and shall mean any person (s), male or female, receiving remuneration for any kind of work performed in the UAE and thereby in the services of an employer.
1.11. Force Majeure any situation related to a reasonable out of control reason including, not limited to unavailability of a communications system, sabotage, fire, flood, explosion, civil riots, war or any government procedures.
1.12. Fund Transfer (FT) is a process of transferring the domestic worker’s salary funds electronically to UAE Central Bank.
1.13. File and Fund by Lari (LL) refers the SIF and the funds transferred electronically by Lari to UAE Central Bank.
1.14. File By Lari Fund by Bank (LB) refers the SIF transferred electronically by Lari to UAE Central Bank and the funds will be transferred electronically by the Commercial Bank of the Second Party.
1.15. File and Fund by Bank (BB) refers the SIF and the funds will be transferred electronically by the commercial bank of the second party.
1.16. MasterCard a open loop card with MasterCard logo issued by Lari Exchange in association with MasterCard Worldwide.
1.17. Merchant /Merchant Establishment means any corporate entity, person or other establishment supplying goods and / or services who accepts the card or the card numbers as a mode of payment or reservation by the cardholder.
1.18. Negatively Acknowledged File (NAK) refers to SIF rejected by UAE Central Bank and funds withheld with UAE Central Bank.
1.19. Personal Identification Number (PIN) issued to the cardholder to enable the card to be used at an CDM, POS, IVR of first party and /or other authorized terminals for a cash advance or any card transaction.
1.20. Point of Sale (POS) terminal means an electronic terminal available at merchant establishment whether local or international capable of processing the card transactions to purchase of goods and services.
1.21. Paymax MasterCard chip a card with microprocessor embedded as an added security feature.
1.22. Salary product is a scheme under which the cardholder is entitled to receipt of the funds into the card account only as “Salary” from the employer and is in accordance with the guidelines form the Central Bank of the UAE and Ministry of Labor.
1.23. Return to Company (RTC) refers to funds returned to the second party due to error in one of the records in SIF details.
1.24. Salary Information File (SIF) refers to the employee’s salary details provided by the second party in a prescribed format for salary processing.
1.25. SIF Regeneration (SIF) is a process of regenerating the SIF at the request of the second party.
1.26. SIF Transfer (SIF) is a process of transferring the SIF electronically to UAE Central Bank.
1.27. Salary Disbursement is a process of disbursing the salary to the domestic worker’s of the second party.
1.28. Stored Value Card (SVD) a pre-loaded card or a prepaid card wherein the cardholder loads the funds into the card prior using the card.
2. Services
Both the parties have agreed on the following services rendered by first party to the second party in addition to the salary disbursement services.
2.1. Provides the salary disbursement services in accordance with the WPS to the domestic workers through LARI CDM, branches, other bank ATMs, POS cash disbursement
2.2. Renders free of charge, the following added value services related to the Salary Disbursement Services:
2.3. Collect all the registered domestic worker documents and information needed for the salary disbursement services.
2.4. Send SMS alerts and email message to the second party for receipt of funds from the second party, SIF processing, credit processed to the employee’s account.
2.5. Operates call center to handle all queries and complaints from the employees› of the second party such as lost, stolen, reissue of PIN and balance enquiry.
2.6. Provide different options in the CDM or POS machines, first party’s website / mobile application for balance enquiry, change of PIN and to lock lost or stolen card.
2.7. At the request of the second party, provide training to the domestic workers of the second party for using CDM, remittance services, and resolve any other enquiries related to Paymax card.
2.8. Re-generate and process the SIF based on the request from the second party.
2.9. The first party also provide the following services with the agreed fees charged to the second party.
2.10. Disburse the salary to the domestic workers of the second party.
2.11. Transfer the SIF, received from the second party electronically to UAE Central Bank
2.12. Issue an internationally accepted Paymax MasterCard (valid for five years) CHIP which can be used at millions of retail establishments, CDM’S globally, at Lari’s branches and other outlets.
2.13. Remittance services renders this services to the second party’s domestic workers subject to the applicable remittance fees and directly paid by the employee at the time of availing the services.
2.14. Provide different card delivery services, to the domestic workers of the second party, card pick-up from Lari Branches, card delivery by Lari staff and arranging card delivery through courier services.
2.15. Provide card issuance management services such as card renewal, card replacement, PIN re generation, card swapping as per the agreed fees.
2.16. Additional services or any new value added services to the existing services the first party will declare in advance as per the agreed-upon fees.
3. Rights and Responsibilities
The following defines the rights and responsibilities which both the parties have to abide by
3.1. First Party’s Rights and Responsibilities
3.1.1. For disbursing the salaries as per the salary data approved by the second party in accordance with the WPS guidelines as per the turnaround time.
3.1.2. To notify the employees from time to time of the new services and new locations of the CDM, POS machines, branches and agents.
3.1.3. To ensure that all the applied data protection policies are subject to the highest international standards, and with the commitment to the data protection requirements issued by the Central Bank of the UAE.
3.1.4. To provide reports and historical reports by registered email to the domestic workers on their request of salary disbursement details and the card balances to the domestic workers
3.1.5. Responsible to maintain the domestic worker’s account credits in the Paymax MasterCard to enable the domestic workers to withdraw the balance amount at any time.
3.1.6. Exercise its rights to accept or reject the claim for refund submitted, in accordance with the guidelines of UAE Central Bank.
3.1.7. Right to claim from the second party for any loss or damage incurred due to incorrect contact or any additional details as registered at the time of agreement or for any incorrect or delayed submission of salary data.
3.1.8. To issue, renew, replace, regenerate PIN Paymax MasterCard to the domestic workers of the second party as per the turn round time.
3.1.9. Notify the second party for any amendments or notification received from UAE Central Bank or MasterCard Worldwide which effects this service agreement.
3.1.10.To re-credit the funds to the second party’s account on the same day for any RTC record.
3.1.11.To re-credit the funds within two business days to the second party’s account for NAK file or keep the funds for further SIF processing as requested by the second party.
3.1.12.Responsible to maintain all the time sufficient balance in CDMs and branches as per the policies and procedures.
3.1.13.Ensure to refund within two business days for any RFR for LARI card holders. First party is not liable for any RFR for the bank account holders, and it is the responsibility of the respective banks of the account domicile.
3.1.14.Right to monitor the WPS activities of the second party and report any violations to UAE WPS of the UAE Central Bank
3.1.15.Return the funds to the second party for any negatively acknowledged file by UAE Central Bank.
3.1.16.Right to collect the applicable standard fee from the second party for the following services:
Service Type
Service Registration Fee
Salary Information File Fee
Salary Processing Fee (per record)
New Paymax Card Issuance Fee
Paymax Card Renewal Fee
3.2. Second Party’s Rights and Responsibilities
3.2.1. Ensures to provide all the required documents and information of the second party and its domestic workers in the form of an electronic copy as per the file format provided (at the time of registration) to the first party and for the salary disbursement services in accordance with the WPS guidelines.
3.2.2. Submit the monthly salary data have been electronically submitted within the acceptable time limit as per the prescribed forms submitted by the first party which is in line with requirement of WPS.
3.2.3. For the domestic worker total salary amount stated in the submitted file along with the agreed service fees have been remitted to the first party at the acceptable time limit prior to salary file processing.
3.2.4. For the total salary amount and the agreed service fees has been paid either via first party›s branches by means of cash or issuing a cheque in favor of first party or to be remitted to first party›s account mentioned below or the first party’s account with other banks (provided on request) or the special WPS account with Abu Dhabi Commercial Bank by depositing cash/ cheque or fund transfer through its branches using specially printed slip.
Lari Exchange, IBAN AE230030000159117020002
ACCOUNT NUMBER: 159117020002
ABU DHABI COMMERCIAL BANK
BANIYAS TOWN BRANCH, Abu Dhabi, UAE.
3.2.5. n case mode of remittance is other than cash, the fund realization and credit posted to first party’s account is known as funds received date which should be the acceptable time limit prior to salary file processing.
3.2.6. To report in writing with required documents for any amendments such as add /modify / delete any record in the employee list to first party at least three days prior to the next salary file processing date.
3.2.7. To submit the completed Request for Refund Form (RFR) along with the documents to claim the refund of its domestic worker’s salary.
3.2.8. To remit the agreed service fee for salary processing New/Replacement/ Renewal/PIN Re-generation to the first party at the acceptable time limit prior to salary file processing and card issuance respectively
3.2.9. Update the first party for any change in the contact details or any additional details, as registered at the time of the agreement
3.2.10.To contact the following for the respective services:
3.2.11.New /Replacement /PIN Regeneration: newcard@lariexchange.com
Renewal Card: renewalcard@lariexchange.com
SIF processing: salary@lariexchange.com
3.2.12.To supply the first party with valid documents at the time of signing the agreement. In case during the agreement period if validity period expires for any documents provided, ensure to update the first party by providing with renewed / amended documents.
4. General Conditions
Both the parties agreed to the following general conditions of this agreement
4.1. Notices required by this agreement will be sent to the two parties first to their abovementioned addresses or other addresses defined in writing by the two parties from time to time and to be sent via registered mail.
4.2. Amendment and Agreement: Any amendment, modification or assignment of any provision of this agreement will not be deemed valid or abiding unless it is made in writing and duly signed by the two parties. In case of assignment, the signature of the assignee will be sufficient. Any delay or non practicing any privileges, power or right of any party, and any individual or partial practice will not be interpreted as an assignment or expected to be as non-practicing that right or any other right in this agreement.
4.3. Force Majeure The two parties will not be held responsible for any breach of their obligations as per this agreement if the delay or unfulfilling was due to “Force Majeure”. Each party has to notify the other party immediately about this force majeure situation, and they have to consult each other for an acceptable settlement.
4.4. Governing Law and Arbitration The conditions of this agreement are subject to and interpreted in accordance with Abu Dhabi Laws and the laws of the UAE as applied in the Emirate of Abu Dhabi.
4.5. Settlement of any dispute or disagreement or claims arising from or related to this agreement, or any terminating, violation will be referred to arbitration in accordance with the laws of Abu Dhabi and the laws of the UAE.
4.6. All arbitration procedures and the issuance of arbitration award will be in Arabic.
4.7. The first party shall not be liable for acting in good faith upon the second party’s instructions.
4.8. All the fees pursuant to or in connection with the Terms and Conditions are non-refundable.
4.9. The first party is no liable for any disputes arise between the second party and its employees in relation to the underlying contact remains a matter between them.
5. Validity of the Terms of this Agreement
Unless express otherwise, the validity of the terms of the agreement states as follows:
5.1. If anyone or part of the terms of this agreement proves to be illegally unsound or unenforceable in any way, this will not affect the validity of the remaining terms.
5.2. The first party believes the terms of this agreement are fair. If anyone or part of them proves to be not legally valid because it is unfair or for any other reason, the first party is entitled to treat that term is changed in a way that makes it fair and valid.
5.3. If first party relax any of the terms of this agreement once, this may be on a temporary basis or as a special case only. Such relaxation will not affect first party’s rights to enforce that terms strictly at any other time.
5.4. The validity of this agreement is for one year with effective from the date of signing the agreement by both the parties. On expiry, it will be renewed for a consecutive term.
5.5. However, if the second party wishes to sever the agreement or using the services of any other Salary File Processor at any time, the first party do not restrict the same.
5.6. By signing this service agreement, both the parties agreed that all the provisions of the terms and conditions of any agreement signed prior to effective date of this service agreement shall become null and void.
5.7. The agreement is invalid with immediate effect of the expiry date of the documents provided by the second party. The first party is not liable for any loss incurred on account of invalid documents.
Download The Service Agreement
TravelFlex Card|Terms & Conditions
In consideration of Lari exchange Company therein after called 'Lari') agreeing to Issue and make available to the cardholder a prepaid Travel card (herein after called "Card”) affiliated to MasterCard Prepaid Service Program of MasterCard Worldwide, an enhanced feature, which allows the cardholder to fund the card In foreign currencies which includes but not limited to United States Dollar(USD), EURO, Great Britain Pound Sterling (GBP), and linking the foreign currency to equivalent USD which is our settlement currency, use the card for purchase and cash withdrawal transactions worldwide. The issuance of the card is in accordance with the guidelines of United Arab Emirates (hereinafter called 'UAE) Central Bank and MasterCard Worldwide. The cardholder signature on the card, the card application form, card receipt acknowledgment page and activating or conducting of any transaction through the card shall constitute an acceptance of these Terms and Conditions as amended from time to time and updated in Lari website.
These terms and conditions constitute an integral part of the Lari card application form, and any other document signed or acknowledged by the cardholder.
1.0 Definitions
In these terms and conditions where the content so admits the following expressions shall have the meanings herein designated unless the context otherwise requires.
1.1. Agreement means the agreement or contractual relationship between the cardholder and Lari pursuant to these Terms and Conditions and the use of the card.
1.2. Application Form means Lari card application form to be completed by the cardholder.
1.3. ATM means an Automated Teller Machine which allows the cardholder to make cash withdrawal facilities whether belonging to Lari or other participating banks or financial institutions nominated from time to time by Lari, which accepts the card.
1.4. Activation Code Is a six-digit system generated numeric code sent to the cardholder for activating the card.
1.5. Authentication code is an eight-digit system generated alphanumeric code sent to the cardholder to activate the web service channel of Lari.
1.6. One Time Password (OTP) is a six -digit system generated numeric code sent to the cardholder to use for the first time to access any of Lari’s services, wherever applicable.
1.7. Card means any physical or virtual card issued by Lari to the cardholder and includes new, renewed, reissued or replacement cards which are used to avail the card services provided by LARI.
1.8. Business Day means a day on which the Lari Is open for general business m UAE.
1.9. Payment Organization refers to MasterCard Worldwide.
1.10. Card Account means the card account opened by Lari for the purpose of entering all credits and debits received or incurred by the cardholder, if any, under these Terms and Conditions.
1.11. Card Number is the sixteen digit card number printed or embossed on the face of the card.
1.12. Cardholder means an individual who is entitled to be the possessor and owner of any Lari Card and includes both male and female gender.
1.13. Card Transaction means the purchase of goods and/or services, and/or cash withdrawal by the use of the card, or the card numbers or the PIN or in any other manner authorized or made by the cardholder. regardless of r a sales slip or cash withdrawal or other voucher or form is signed or authorized by the cardholder or not.
1.14. Charges means amounts payable by the cardholder arising from use of the card or the card number or the PIN or under these Terms and Conditions and includes without limitation all card transactions, fees, other charges, additional expenses, damages, legal costs and disbursements, which will be debited to the card account and form part of the current balance.
1.15. Financial Transactions any functions or services provided by Lari, which involve any financial impact on the cardholder's card account.
1.16. Non-Financial Transactions means usage of any function or services provided by Lari, which do not involve any financial Impact on the card account.
1.17. International Transactions means the transactions performed by the cardholder outside UAE.
1.18. Service and Price Guide means the schedule of charges, fees and commission circulated or published by Lari from time to time to the cardholder in connection with the use of the card.
1.19. Interactive Voice Response System (IVRS) means equipment devices and/or the system which provides electronic access to the cardholder to carry out certain transactions on the card including, but not limited to enquiries on the card account balance and card transactions.
1.20. Merchant I Merchant Establishment means any corporate entity, person or other establishment supplying goods and/or services who accepts the card or the card numbers as a mode of payment or reservation by the cardholder.
1.21. Month means calendar month.
1.22. Purchase means a card transaction other than a cash withdrawal.
1.23. Customer's Instructions means the instructions given by the customer to Lari from time to time regarding the operation of the card account.
1.24. Point of Sale (POS) Terminal means an electronic terminal available at merchant establishment whether local or international, capable of processing the card transactions for purchase of goods & services.
1.25. Statement of Card Account means particulars of the monthly or periodic card transactions conducted by the cardholder during the period and debit or credit of the card.
1.26. CHIP refers to microprocessor embedded in the card.
1.27. Travel Funds means the amount of foreign currency purchased by the cardholder and loaded into the Card, from any Lari branch, in respect of which the Card has been issued.
1.28. Travel Funds Balance means Travel Funds and any additional amount in foreign currency that may subsequently be purchased by the Cardholder and loaded into the Card excluding any fees and charges paid thereof less any amounts debited from the Card pursuant to any transaction and these Terms and Conditions.
1.29. Travel Fund Currencies means the foreign currencies that can be loaded to the card and as amended by Lari from time to time.
1.30. Currency Wallet means wallet in which travel currency Is available as selected by the cardholder to maintain in card and as amended by Lari from time to time.
1.31. Card Rate is the rate determined by Lari for loading, reloading the travel funds to the card and refunding Travel funds to the cardholder and as evaluated from time to time.
1.32. Default Currency Priority is the Travel fund currency set by Lari and as amended from time to time to honor the transaction amount in case of insufficient balance of the currency wallet on which the transaction is performed.
2.0 Terms of issuance of the card
2.1. UAE residents of 18 years of age having a valid visa is eligible to apply the card from any Lari Branch in U.A.E.
2.2. The issuance of the Card is subject to compliance by the applicant of the provisions of applicable laws, rules, regulations and directions issued by the UAE Central Bank, and / or other appropriate authority under any law in force or any amendments thereto from time to time.
2.3. The applicant for the Card I is required to complete and submit a duly signed application form (as and when applicable) as required by Lari and further to submit all such supporting documents and additional information as may be required by Lari from time to time.
2.4. The validity period of the Card shall be as displayed on the Card and the Card cannot be used beyond the validity period.
2.5. The minimum amount of initial Travel Funds to be loaded /reloaded onto the currency wallet in travel card shall be equivalent to the value as referred to in Fee Schedule.
2.6. Cardholder has to load the Travel Funds to the card by paying equivalent UAE Dirham or transfer any other travel fund currency from the currency wallet.
2.7. Upon issuance of the Card the Cardholder shall sign on the reverse of the Card and the Cardholder is deemed to accept and agree to these Terms and Conditions and any amendments thereto.
2.8. The Card is the property of Lari and is not transferable or non-assignable to any other person by the Cardholder under any circumstances.
2.9. The cardholder is not entitled to earn any interest in connection with the travel funds and the travel funds do not constitute a deposit by the Cardholder with Lari and the Card does not entitle the Cardholder to avail any Overdraft / Credit facility.
2.10. Lari reserves the right to exclude or limit any of its products to avail any of the Lari services and as amended from time to time with or without the cardholder's notification.
2.11. Cardholder undertakes and agrees not to use the Card for making payment for any illegal purchases /services not permitted by UAE Law.
3.0 Use of the Card and Limits on Use of the Card
3.1. The Card can be used to access Travel Funds at any ATM which accepts MasterCard and make the payments for purchase transactions at any Merchant Establishments through POS terminals subject to the condition that Lari and Merchant Establishments reserve the right at any time to refuse to permit the use of the card at any Merchant Establishment for any reason whatsoever provided. In the case of ATM, purchase and Online transactions initiated within UAE, the transaction is authorized by Lari subject to the travel funds availability AED wallet.
3.2. Each transaction amount, authorized by Lari, with associated fees will be debited from the card immediately.
3.3. In the event of insufficient Travel Funds in the card to honor the requested transaction, the transaction will not be honored. The transaction will be declined if the card does not have sufficient available balance in a single currency wallet to authorize such transactions with any associated fees or charges in full
3.4. The aggregate of available balances in each currency wallet shall not be combined to authorize a single transaction amount
3.5. In the event of the insufficient balance in the currency wallet equaling to transaction currency as per currency order set by the cardholder, the transaction will be authorized from any single currency wallet in which the balances are available to authorize the transaction with the associated fees. In such event a currency conversion fee will also be charged as mentioned In the Service and Price guide and as amended by Lari from time to time
3.6. The Card enables the cardholder to obtain or ascertain available Travel fund balance information in the Card at ATMs where such feature is available and with applicable fee (aggregate of all currency wallet available in card equivalent to USD.
3.7. Lari reserves the right to limit or reduce the amount of Travel Funds that may be used for effecting any transaction/s using the Card per day or over a specified period at any time.
3.8. ATMs or Merchant Establishments may also limit or restrict the number or value of Transactions that may be affected through use of the card at any time. Lari shall not be liable for any loss suffered by the cardholder due to these restrictions and limitations.
3.9. Cash withdrawal at an ATM with the Card shall be in a currency as permitted by the entity which owns or operates such ATM.
3.10. If a transaction originated in a currency other than Travel Fund Currency, the Payment Organization will convert the transaction currency into settlement currency using its respective currency conversion procedures. Lari reserves the right to charge a currency conversion fee as referred to in the fee schedule (which rate may be revised from time to time) and any other charges / fees as may be specified.
4.0 Card Reload
4.1. Cardholder or any authorized person may reload the Travel Funds into the Card, by visiting to any Lari branch, subject to the compliance with all applicable laws, rules and regulations in force from time to time as also providing all relevant details requested by Lari.
4.2. In the event of, the cardholder wishes to reload the card, Lari reserves the right to
I. Limit the amount of Travel Funds that can be reloaded into the card,
ii. Limit the number of times funds can be reloaded into the card,
iii. Decline a reload transaction at its sole discretion.
4.3. For the purpose of reloading the card, the cardholder is required to complete any prescribed documentation and provide certain additional information pertaining to the cardholder or the card as may be required by Lari.
4.4. The card shall be reloaded with the value denominated in Travel Fund currencies only. Cardholders must purchase the Travel Fund currencies by paying the equivalent amount in UAE Dirhams to Lari.
4.5. The limit on reloading the card can be referred In Service & Price guide. Lari reserves the right to amend the limits from time to time with or without serving notification to the cardholder.
5.0 Lost CARD/PIN
5.1. The cardholder is fully liable to Lari for all card transactions made with or without the knowledge of the cardholder.
5.2. The cardholder shall use reasonable precautions to prevent the loss or theft of the card and shall prevent the discovery of the PIN by any person and shall not disclose the PIN to any person.
5.3. If the card is lost or stolen or the PIN is disclosed to any person, the cardholder shall immediately notify Lari on the phone numbers specified by Lari from time to time and to the police of the country where such loss or theft or disclosure occurred. Such notification shall be followed by signed written confirmation or fax or email to Lari within 24 hours of receipt of notice. Lari or the authorized agent will identify the cardholder and block the card only, if the cardholder notifies the card lost or stolen and NOT any other individual person or entity on behalf of the cardholder. The cardholder will be liable for all card transactions on the card account till the card is blocked in the system by Lari or the authorized agent. The cardholder also undertakes to take all necessary steps to assist Lari in recovering the lost or stolen card.
5.4. The cardholder shall be and remain fully liable for the payment to Lari for any debit to the card account arising from any card transactions goods or services supplied by the merchants, cash withdrawal, cash advance or ATM transactions or and other related fees and charges effected through the use of the card or through any of the service channels by any party whether with or without the knowledge of the cardholder and irrespective of whether they were authorized by the cardholder or not.
5.5. Lari may at its sole discretion issue a replacement for any lost or stolen card or a new PIN subject to the terms of issuing the card as Lari may consider appropriate and at a fee determined by Lari from time to time.
5.6. In the event that the lost or stolen card is recovered by the cardholder, the cardholder immediately return the card damaging the card ( cut in half ) to Lari without attempt to use the card The Cardholder shall not use the PIN after reporting to Lari of the disclosure of the same to any other party.
6.0 Transaction Disputes
6.1. In the event that the cardholder wishes to dispute a transaction charged to the card account based on the Statement of Account the dispute is to be notified to Lari in writing not later than 30 days from the transaction date.
6.2. The dispute Is to be notified to Lari In the format as specified on the cardholder dispute form that is available on Lari' website, at Lari' branches or may also be requested for by contacting the telephone number specified on the reverse of the card.
6.3. The cardholder must ensure to complete and sign the card dispute form in full and provide all supporting documentation that Lari requests as pertinent to the disputed transaction charge and the circumstances thereof. At the discretion of Lari will reject the transaction dispute by the cardholder for any reason thereof.
6.4. Unless otherwise advised by Lari, the cardholder remains fully liable for all transactions and charges on the card despite that the cardholder has submitted a cardholder dispute form to Lari. Non-payment of charges will result in the levy of relevant fees and charges, if applicable
6.5. Cardholder may incur any charges or fees in line with Payment organizations rules and regulations for the disputed transactions.
6.6. The time limit for resolution of the disputed transactions will be governed and in accordance with the rules and regulations of Payment organization.
7.0 Renewal / Replacement of CARD/ Re-issue of PIN
7.1. The cardholder must submit the prescribed documentation to Lari for replacement of CARD / reissue of PIN by agreeing to pay the applicable charges.
7.2. The card is valid up to the last day of the month/ year indicated on the card. The cardholder must surrender the card at the expiry date and submit the prescribed documentation to Lari for the renewal of card.
7.3. Lari, with applicable card renewal charges shall renew the card and Lari reserves the right to reject the renewal request with or without notifying the cardholder.
7.4. The renewal/ replacement of CARD/ re-issue of PIN is strictly in accordance with laws and regulations and guidelines from UAE Central Bank.
8.0 Refund
8.1. The cardholder is eligible to claim the refund of the Travel Funds balance in the card either partially or fully.
8.2. The Travel funds will be refunded in AED only and as per the card refund rate as determined by Lari from time to time.
9.0 Fees
9.1. The cardholder hereby agrees and acknowledges that all applicable fees in connection with the issue or usage of the card can be deducted automatically from the card by Lari.
9.2. The details of fees as currently in force will be made available through the Service & Price Guide. Such fees are subject to change by Lari from time to time and the latest applicable fees can be ascertained by the cardholder from either by contacting Lari branches or website.
10.0 Disclosure of Information
The cardholder irrevocably authorizes and permits Lari to disclose and furnish such information, that it deems fit concerning the cardholder and his affairs including but not limited to this Terms and Conditions to Lari associates, branches, assignees, agents or cardholders’ employers or other parties. Central Bank of the UAE, judicial and administrative bodies, last known address of the Cardholder, Card numbers of the new. renewed or replaced cards to merchants and other interested parties.
11.0 Indemnity
11.1. The cardholder undertakes and agrees to indemnify Lari against any loss, damage, liability, expenses, and costs whether legal or otherwise which Lari may incur by reason of these Terms and Conditions or any breach thereof or the enforcement of the Lari rights as herein provided. Ail costs and expenses in such regard may be debited to the card account and shall be paid by the cardholder.
11.2. The cardholder undertakes to pay Lari the amount of any loss or damage which Lari, its directors, officers or employees may incur by reason of those terms and conditions or by breach or arising in any way in connection with the card account. Lari may debit all such amounts to the cardholder's card account.
11.3. The cardholder signature of card application form and /or signature at the reverse of the card or by activating the card that confirms the cardholder's acceptance of the aforesaid Terms and Conditions and confirms that in the event of any changes being communicated to the cardholder, Lari is not obliged to obtain any specific acknowledgement for receipt of such communication.
12.0 Notices
12.1. It is the sole responsibility of the cardholder to ensure that the personal contact and / t or identity details is updated in Lari records at all times. The cardholder must promptly notify - Lari in writing of any changes m the cardholder's details as provided to Lari. including but not limited to employment, address, contact numbers, etc. or any identity details along with any documentary evidence of such changes or if the cardholder intends to be away from UAE for more than 30 days.
12.2. The card shall be returned to Lari 30 days prior to the cardholder's departure from UAE. in case the cardholder is shifting the residence elsewhere and the use of the card shall be deemed to be terminated.
12.3. Lari shall act in good faith on the cardholder’s written or verbal instructions received through any one of the service or transmission channels and shall be considered as valid and binding on the cardholder. Lari may use the originals or copies of the written instructions or voice recordings of verbal instructions as evidence in any court of law.
12.4. All cards, PIN, OTP. mobile PIN. Statements of card account, demands or any other communication under these Terms and Conditions may be delivered personally or sent by post or courier to the last known registered billing address or SMS to the registered mobile number or by e-mail to the registered email address of the cardholder and such communication shall be deemed to have been served to the cardholder on the day of delivery if delivered by hand or by e-mail or by SMS and on the next two business days, if sent by post or courier.
13.0 Validity of the Terms & Conditions
13.1. If full or any part of the terms & conditions proves to be legally unsound or unenforceable in any way this will not affect the validity of the remaining terms.
13.2. Lari believes the terms of this agreement are fair, if full or r part of them proves to be not legally valid because it is unfair or for any other reason. Lari is entitled to treat that term as changed in a way that makes it fair and valid.
14.0 Records
Lari is entitled to record all communication and conversations including telephonic conversation with the customer and / or any authorized representative of the customer and messages and or instructions sent to Lari whether by telephone, in person, voice, used of a touch tone keypad, electronically or otherwise and transactions conducted by or through any such medium. Lari’s record of such communication, conversations, instructions, message and transactions will be conclusive and binding on the customer for all purposes.
15.0 General Terms
15.1. Lari shall not be liable for acting in good faith upon the cardholder's instructions.
15.2. The cardholder undertakes to sign any such documents as may be requested by Lari from time to time which are relevant to Travleflex card services.
15.3. All the fees pursuant to or in connection with the Terms and Conditions are non-refundable.
15.4. Lari shall be entitled at any time without the consent of the cardholder to assign the whole or any part of its rights, or obligations under these Terms and Conditions to any other party at Lari's sole discretion with or without notice to the cardholder.
15.5. The cardholder authorizes Lari at its discretion to record any instructions and to use such records as evidence in a court of law or other legal proceedings.
15.6. The Terms and Conditions herein are binding upon the cardholder and no assignment of rights or obligations is permissible.
15.7. Lari may, from time to time, and at its sole discretion, and without notice to the cardholder change or amend any of these Terms and Conditions. Nevertheless, Lari may notify the cardholder with such changes by any appropriate medium. Such changes shall apply on the effective date specified by Lari in the notification sent to the cardholder if any and shall apply to all unpaid charges, other charges fees and card transactions.
15.8. The cardholder shall indemnify Lari against any consequences, claims, proceedings or losses that may arise or be incurred by the reason of carrying of the telephonic instructions from or purported to be from the cardholder.
15.9. Lari accepts no liability or responsibility for consequences arising out of the interruption of its business by Acts of God, riots, civil commotion, insurrections, wars, or any other causes beyond its control, or by any strikes or lockouts and Force Majeure.
15.10. If the cardholder has received funds in excess, the cardholder agrees to promptly repay Lari any such funds upon such terms and conditions as Lari may specify. If Lari has reasonable grounds to believe that the cardholder has received funds in excess of the cardholder's travel funds to card account due to any reason whatsoever including malfunction of any service channels of Lari or Lari system, Lar with or without notifying to the cardholder and will deduct the excess funds received by the cardholder from the cardholder's card account.
15.11. These Terms and Conditions are made in bilingual (Arabic / English) text However, it there is any contradiction between the Arabic and English text the Arabic text shall prevail.
16.0 Termination
16.1. The cardholder may at any lime notify Lari of his intention to close the card accounts and terminate the use of all cards by giving a notice in writing and returning the card by damaging the card (cut into half) to Lari The card accounts shall be closed only after the receipt by Lari of all cards duly damaged (cut in half ) and full payment of all charges and liabilities under the card accounts.
16.2. Lari may at any time recall all or any card(s) and terminate its / their use with or without giving prior notice to the cardholder. The cardholder shall immediately after such recall, return such card(s) cut in half to Lari and make full payment of all charges and liabilities to Lari.
16.3. The use of the card shall be terminated by Lari without notice upon the death, bankruptcy or insolvency of the cardholder or when the whereabouts of the cardholder become unknown to Lari due to any cause not attributable to Lari.
16.4. Lari shall not be liable to refund the monthly / annual fee for or any part thereof in the event of the termination of the card account.
16.5. Cardholder is fully liable for updating the personal contact and identity details of the cardholder. Any expiry of identity details of the cardholder will forfeit the rights of the cardholder to use any or all the services provided by Lari.
17.0 Governing Law
The Terms and Conditions are governed by and shall be construed in accordance with the laws of the UAE and the cardholder hereby submits irrevocably to the laws of the non-exclusive jurisdiction of the civil courts of Abu Dhabi. Such submissions shall however not prejudice the rights of Lari to bring proceedings against the cardholder in any other jurisdiction.
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Lari Exchange at its sole discretion, to terminate the access to any or all Lari Exchange websites and related services or any portion thereof at any time, without notice.