- The terms and conditions are made in Arabic and English text. If there is any contradiction between the Arabic and English text, Arabic text shall prevail.
- Original valid ID such as Emirates National ID or Passport with valid UAE Visa must be provided while making any transaction.
- Customer information and details are required and used to meet the requirements of Lari Exchange’s (KYC) policy which is in accordance with local and international standards.
- Lari Exchange maintains the strictest confidentiality of the information and details submitted by the customer, however, reserves the right to disclose the information if it is required by local law.
- Count and check your money before leaving the counter and obtain the transaction receipt. Lari Exchange or its employees will not be held liable for any claims whatsoever thereafter and the right to recover any amount paid in excess to the customer due to errors and oversights.
- For transactions paid by cheque, the transaction will be considered as valid, subject to cheque realization and credit to Lari Exchange Bank account. Lari Exchange reserves the right to recover the transaction amount by any means including legal proceedings if the cheque is dishonored.
- Lari Exchange has the right to process the transaction through its own or by using the services of agents or correspondent/ intermediary banks, third party service providers and financial institutions with applicable charges if any at the beneficiary’s end. Lari Exchange is not responsible for any delay, loss or damage incurred due to incorrect information, disruption of communication system, errors caused in transmission or any circumstances beyond our control.
- This receipt is considered null and void if it does not bear the Lari Exchange seal and signature of both customer and cashier. By signing this receipt, the customer confirms that the information provided is true, correct, and not intended to be used for any illegal purpose.
- Lari Exchange makes all possible efforts by coordinating with the agents, correspondents, third party service providers to resolve any written complaint lodged by the customer within 14 days of the transaction date. However, Lari Exchange is not responsible for the outcome of such complaint as the service terms and conditions of such service provider shall prevail.
- We wish to receive notifications on Lari Exchange’s Products and Services.
- Exchanged currency can be refunded only at the prevailing exchange rate.
- Remittance transaction execution is subject to the laws related to monetary transaction in the UAE/ intermediary/ destined countries and may be blocked/ frozen in case of suspicion. The customer will be fully responsible for providing the necessary evidence or details to prove the legality of the funds involved and to follow up with the concerned authorities for effecting the payment or refund. Lari Exchange will not bear any responsibility in this respect.
- Remittance transaction is considered as executed unless any written claim is duly submitted from the customer within 3/6 months, for cash and bank transfers respectively, from the date of transfer.
- Refund against cancellation of remittance or any other transaction, returned unpaid for whatsoever reason will be refunded to the customer only at the prevailing buying rate or transaction rate whichever is lower. The net amount only will be refunded after the necessary deduction of all expenses.
- Amendments or Re-issuance of the remittance transaction requested by the customer for whatsoever reason will be accepted and processed, with applicable fees, charges, and settlement of any exchange rate of difference (if any), unless the remittance transaction funds credited to beneficiary’s bank account or picked-up by the beneficiary.
For Enquires and Complaints please contact us on Tel: +97126223228, Fax: +97126223220, Email: support@lariexchange.com
For Branch contact details please visit our website www.lariexchange.com or contact us on Tel: +97126223228.